Active Advisories
Please note the following refurbishment schedule of the Princess hotels in Mexico, Grand Sunset Princess and Grand Riviera Princess.
To facilitate the work, the refurbishment of the resorts will be carried out in two phases.
Work will commence in the first week of May 2025 at the Grand Sunset Princess, with phased renovations of common areas and restaurants, concluding by December 20, 2025.
Following this, and with the common areas and restaurants already renovated, the second phase will begin with refurbishments at the Grand Riviera Princess and Princess Family Club Riviera, scheduled for completion by April 30, 2026, ensuring all improvements are fully operational for Summer 2026.
From December 15th, 2025 to April 2026, anyone booking the Grand Riviera Princess will be allocated rooms in the newly renovated Grand Sunset Princess.
The project includes a complete overhaul of all rooms, restaurants, and various common areas of the complex.
The work will be conducted to ensure there is no impact on service quality or guest comfort during these periods. Fortunately, due to the structural characteristics of the complex, guests will not be inconvenienced by the renovations.
Overview
The Grand Riviera Princess in Riviera Maya has one of the best beachfront locations in the area, allowing guests a comfortable and unique way of enjoying the fine sand and clear waters. This spacious resort offers something for the entire family from its incredible beach to eight pools to extensive dining options and spacious accommodations. Guests staying at the Grand Riviera Princess have full access to the neighboring Grand Sunset Princess.
Guests staying at the Grand Riviera Princess have full access to the neighboring Grand Sunset Princess all facilities are shared between the two properties with the exception of the Platinum Club sections.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
674
Inclusions
- Daily activities
- Round-trip airport transfers
- Shuttle throughout the property.
- Online or mobile check in available.
- All taxes
Rooms
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Ceiling fan
- Smoke-free
- Room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary toiletries
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with tub and shower
- Ceiling fan
- Jetted tub
- Living room
- Smoke-free
- Room service ($)
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary toiletries
- 1 king bed, or 2 double beds
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Bathroom with tub and shower
- Ceiling fan
- Jetted tub
- Living room
- Smoke-free
- Room service ($)
- Direct access to pools
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary toiletries
- 1 king bed, or 2 double beds
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Ceiling fan
- Jetted tub
- Pillow menu
- Smoke-free
- 24 hour room service
- In-room, premium bar
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary toiletries
Platinum Club Benefits include:
- Platinum Bracelet and Concierge Service with use of exclusive Platinum Club amenities and services
- Access to an exclusive pool with waiter service (drinks only)
- Nightly turn down service (upon request)
- Use of bathrobes during entire stay, 2 pairs of slippers per room
- Free unlimited internet in the Platinum Club Lounge as well as free wireless internet in rooms
- Private check-in with cold towel on arrival and welcome drink
- Domestic, International & Premium brand drinks (aged liquors, wines and à la carte champagne not included)
- 1 special dinner (upon request)
- Exclusive continental breakfast area in the Platinum Club Lounge
- Hors d'oeuvres at Platinum Club Lounge
- Reservations for à la carte restaurants can be made in the Platinum Club Lounge
- Gift in room upon arrival
- Discount on green fees at golf course (subject to availability)
- Discount on spa treatments (single service items only)
- Discount at the Water Sport Center (single service items)
- Reserved area on the beach with beverage butler service
- 1 water circuit at the spa (per person, per week) - (adults only 18+)
- 1 beach bag
- Special amenities in room
*Suite inclusions are valid only for bookings with a minimum stay of 4 nights.
- 1 king bed
- 1 king bed
- Minimum 1 adult, maximum 2 adults
- Ceiling fan
- Jetted tub
- Pillow menu
- Smoke-free
- 24 hour room service
- Free 1 day Spa package (30 minute massage, facial, exfoliation of hands and feet) per person, per stay
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Mini-bar stocked daily
- Phone
- Safe
- TV
- Complimentary toiletries
Platinum Club Benefits include:
- Platinum Bracelet and Concierge Service with use of exclusive Platinum Club amenities and services
- Access to an exclusive pool with waiter service (drinks only)
- Nightly turn down service (upon request)
- Use of bathrobes during entire stay, 2 pairs of slippers per room
- Free unlimited internet in the Platinum Club Lounge as well as free wireless internet in rooms
- Private check-in with cold towel on arrival and welcome drink
- Domestic, International & Premium brand drinks (aged liquors, wines and à la carte champagne not included)
- 1 special dinner (upon request)
- Exclusive continental breakfast area in the Platinum Club Lounge
- Hors d'oeuvres at Platinum Club Lounge
- Breakfast and lunch à la carte service in the buffet restaurants near the Platinum Club Lounge
- Reservations for à la carte restaurants can be made in the Platinum Club Lounge
- Gift in room upon arrival
- Discount on green fees at golf course (subject to availability)
- Discount on spa treatments (single service items only)
- Discount at the Water Sport Center (single service items)
- Reserved area on the beach with beverage butler service
- 1 water circuit at the spa (per person, per week) - (adults only 18+)
- 1 beach bag
- Special amenities in room
Amenities
Beach sailing
Beach wedding
Exterior of rooms
Spa massage
Snack Riviera
Chef
Spa
Pool Bar
La Vaqueria
Beach
Theatre
Lobby
Las Olas
Plaza
Spa
Lounge
Buffet Restaurant Green
Restaurant
Pool
La Hacienda
Beach wedding
Cabanas
Mama Mia
Pool with hotel view
Snack Sunset
View from hotel
Lobby Bar
Pool
Chill Out
Pool
Location
Reviews
TripAdvisor Traveler Rating
Major renovations, false advertising
Roam288973 on May 17, 2025
Fraudulently advertised. Half the resort were blocked off and not useable. Spa closed, indoor pools closed. Princess claimed no responsibility saying that it did not impact services. If you want any spa service it’s in a hut everyone walks by for meals. Princess did nothing to rectify the false advertising.
STAY AWAY...don't throw your $ away on this resort
morowl (Marlton, New Jersey) on May 14, 2025
We stayed over Easter April 2025 and it's taken me a few weeks to figure out what I wanted to write in this review. Honestly there is just so much that went wrong I don't want this review to be too wordy. I figured I'd take a different approach and bullet point the facts instead. *We stated in the Platinum section. *Our Initial room (5029) on the 1st floor smelled awful. The mold smell was just too much to bare that we asked day 1 to be switch as I couldn't imagine staying 7 days in that room. *2nd room (5202) was a corner room on the 3rd floor. It was dark and had a leaky fridge. Also, EVERY afternoon it smelled like sewage. Housekeeping even called for service while we were out because they even noticed a problem. *2nd day we sat by the window as we thought it would be a beautiful view until we looked down on the floor and saw a bunch of dead bugs on the floor at the Snack Riviera Restaurant. It was 8:30am in the morning. You would think the floors would have been cleaned from the night before. *Buffet food was bland and greasy. Bacon layed sitting in a pool of grease day over day. *Dinner Reservation system was a mess. Can't book anything for the first 2 nights of your stay and once you book a restaurant you can't look up another restaurant for possibly a different time or place because the system knows you already have something booked. If you'd like to switch or even see what else is available, you have to cancel your reservation and start over. This could leave you with nothing as that happened to us. *Went to concierge for assistance. He found us a reservation for 6:45pm at LaFleur and when he went to book it was taken that quick. Tried to get my original reservation for 6:30pm at Mamma Mia and it was taken already. He said there wasn't anything he could do and now we were left with nothing. *Later that night went to another concierge upfront and explained what he did, and she made a phone call and was able to get us our 6:30pm Mamma Mia reservation again. (Now that's a concierge!) Honestly I think they are so used to their horrible reservation system that it doesn't phase them anymore. *5 days in and on Easter I'm by the pool and my daughter and husband come down to let me know that the bathroom floor was completly soaked as the toliet was leaking from the seal on the floor. *Spoke with management and they switched us to a different room (5209) same floor. *After everything we had been through I asked for compensation for this inconvenience. Who likes packing up literally everything in their room mid stay. The concierge (the same one from the reservation fiasco) could only offer us a bottle champagne and gave an I don't care attitude. We escalated to a Manager, and I couldn't believe what was offered as none of them were $ compensation. That is what we were looking for at this point, but she said it couldn't be done. That's something they don't do. She offered us: - a bottle of champagne - no thank you, then tried offering us a 1 day pass to the family club - no thank you, then a reservation to chill out (yes a reservation ONLY not even a comped meal) - no thank you, extra minutes at hydro thearapy (my daughter was under 18 so she couldn't attend) - no thank you, and lastly a 9:00pm reservation to LaFleur. After revisting her list we settle on a 6:30pm reservation to LaFleur and a comped bottle of wine. This was truely exhausting and shameful on the resorts behalf. *Went to the sports bar and didn't know that you had to put your name down on a list to play pool. Once we saw what was going on while we were eating dinner, we put our name on the list and then after 30 mins they cut you off and told you your time is up, and you have to leave the pool table. We couldn't even finish our game. *Two nights later we showed up at LaFleur and they have ZERO record of our reservation and the comped wine that the resort manager was supposed to make. UNBELIEVABLE!!! Who does that??? After speaking with the restaurant manager and waiting 20 mins he honored it thankfully. This resort is TRASH and would not recommend it to anyone! Please don't consider staying here because there is nothing worse than going on vacation and feeling like you're stuck in a crappy place! A vacation is supposed to be relaxing and beautiful, a place you don't want to leave and go back to reality. We had the opposite experience and couldn't wait to go home!! Sorry this wound up being pretty wordy afterall. Management don't even try and leave a comment saying "oh we're sorry..." because you're not. You and your staff were given plenty of attempts to make it right and you didn't!
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