Hotel

Grand Velas Riviera Maya

Riviera Maya 5.0

Overview

Enjoy the jungle’s mystique at Grand Velas Riviera Maya, a Luxury All-Inclusive resort for all ages, awarded with 5 Diamonds by the AAA, with three ambiances highlighting the Riviera Maya’s beauty. Featuring Michelin-starred Cocina de Autor and the Forbes 5-star SE Spa, the property offers award-winning dining, oversized suites, seasonal activities, and Kids’ and Teens’ Clubs for a premier vacation experience.

 

Check in

3 p.m.

Check out

12 p.m.

Rooms

Zen Grand Suite Nature View
1184 square feet
  • 1 king bed, or 2 queen beds
  • Garden view
  • No more than 4 guests in the room
Zen Grand Suite Nature View
1184 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • Slippers
  • TV

Ambassador Suite Ocean View
1270 square feet
  • 2 queen beds
  • Ocean view
  • No more than 4 guests in the room
Ambassador Suite Ocean View
1270 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • Slippers
  • TV

Zen Grand Pool Suite
1184 square feet
  • 1 king bed, or 2 queen beds
  • Garden view
  • No more than 4 guests in the room
Zen Grand Pool Suite
1184 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Alarm clock
  • Bathrobes
  • Bottled water
  • Coffee maker
  • Complimentary coffee/tea
  • Concierge service
  • Crib (on request)
  • Desk
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Room service
  • Safe
  • Slippers
  • TV

Amenities


Location

Reviews

TripAdvisor Traveler Rating

5.0 Excellent

  • Cleanliness 4.9
  • Location 4.7
  • Rooms 4.8
  • Service 4.8
  • Value 4.4
TripAdvisor users rated this property 5 out of 5

Top Notch

W9454QTangelam (Washington) on May 14, 2025

There is a reason why we love to vacation at Grand Velas properties…They are WONDERFUL and you get the BEST SERVICE! This is our 2nd visit to GVRM. I reached out to Gilberto Zavala (he was our concierge last year) prior to our trip via WhatsApp. Gilberto replied immediately and offered his assistance in scheduling dinner reservations and also help plan a birthday celebration for my husband. GVRM has a terrific concierge team! I highly recommend using their service! Jose Zavala was stellar and a team player in helping prepare birthday celebration and other special touches! Thank you Gilberto and Jose for making birthdays special! Grand Velas has the BEST employees! We were always greeted in passing. My husband’s birthday was celebrated at FRIDA restaurant, Manager Rafael and waiters Diego,Gamaleil and Asley along with Hostess Valeria made the dinner memorable, Sombrero and all! The menu was all appealing and my favorite was the Tumado (seafood risotto). The amazing buffet at AZUL…many dishes catering for guests worldwide. Attentive waiters made it easy to keep going back for seconds and thirds…LOL! Michelin Award 2024 COCINA De AUTOR…WOW! Thank you Francisco for being an excellent guide through this gastronomical journey. What an experience. Please pair these courses with wine/cocktail it makes a difference. Looking forward to a bottling of the house made Hidromiel. The cocktail menu at SKYBAR and KOI are impressive. Classic, Modern, Innovative, and Creative, always with top shelf alcohol. Sip to experience. Thank you for having Allende IPA for husband’s enjoyment- Yazmin and Michaela. We love to start the morning at AMAT coffee bar. Nespresso coffee and other beverages are offered here by the lovely baristas,Izchel, Isamar, and Gladis, along with an array of delicious pastries!! The SPA is world class! A great way to pamper yourself. Lilliana, the massage therapist, is highly recommended. SEN LIN, LUCCA, and PIAF all have delicious choices on the menu, and we always enjoy eating at these places. Slightly different options from each place than at Grand Velas Riviera Nayarit. So, it was neat to try. Again, all the employees/waiters were awesome! Pool service was Great! We are looking forward to another visit to Grand Velas!

TripAdvisor users rated this property 5 out of 5

Wonderful Family Trip and Mother’s Day Weekend

sos9029 on May 12, 2025

We had an amazing stay at the Grand Velas Riviera Maya/Play del Carmen. The hospitality of the whole staff was incredible, the food was delicious, the pools were great, and the resort was spotless. Our personal concierge, Carolina, went above and beyond - she made all of our dinner reservations, spa bookings, coordinated show tickets and taxi rides, and surprised us during our stay with Mother’s Day celebrations. Would highly recommend this resort, definitely high quality for an all inclusive. Only potential drawback is the private beach is a limited strip so don’t expect long walks on the beach. We were okay with this since we have a toddler and were mostly playing in the sand/shallow water, but having a long boardwalk or beach area to walk would definitely have been nice.

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