TripAdvisor Traveler Rating

Really well! The guys at the pool were super nice and the beach and snorkeling was nice. My sister did the dance off and they gave her a t shirt which was nice. The dj was really good! The food was not my favorite but other than that it was really fun

We had such a great time! So much to do with kids and adults!!! Great weather, great food, great service!! The hotel is affordable without a cheap vibe. Variety of restaurants and always able to get the food you wanted! Loved the pool side snack bars! Melisa from Pool Concierge was amazing! Get a pool side facial!!!!

In January of 2025 our family decided to take a vacation in late April (to accommodate our university kid’s schedules) to the Hard Rock. We began the planning process and had 2 very helpful ladies that made the planning process a breeze. First, Gladys Ivonne Valiente Rendon from Legendary Vacation Club reservations was extremely responsive to our questions and needs. We required 2 rooms and had some other requests that she made possible. She answered our emails in a timely fashion and made the process very easy for us to book our vacation. Also, Maria Fernanda Chavez Regalado from Vacation Planners was very helpful in the planning of my husband’s golf and our private transportation from the airport that we had requested. Thank you to both ladies for their assistance. Our family of 5 visited the Hard Rock Riviera Maya from April 25-May 9, 2025. (My husband, 3 young adult kids and myself) and my sister and her boyfriend joined us from May 1-11, 2025. Being members, we have visited this resort a few times, the last being before the construction of the lagoons and water park and the blue lobby was adults only. When we arrived at the Hard Rock, we were immediately greeted by Brian Ortega from Resort Services by Legendary. We did our check in and he shared information regarding the restaurants, rooms, transportation around the resort and other bits of knowledge we would need to get around. He shared maps and billboards with us electronically so we would have the information we needed at our fingertips. He responded to our requests, such as a cot (extra bed) in our kids’ room and arranged for other things for our room. We did plan to go to the breakfast as we were interested in the new updates that are going on with Legendary. Brian continued to stay in touch with us, even after the breakfast, and was extremely helpful in making our stay truly special. After upgrading we were assigned Butlers. Nacho and Irmin are the best!! They make a great team and are amazing at what they do. They have many clients to work with at the same time, but always responded to my questions, requests and even complaints very quickly. They checked in first thing when starting their shifts and sent the days billboard and reservation reminders. They would send other event invites for members, like tequila tasting, that they thought might interest us. They made our dinner reservations and were so kind and polite even though I kept changing the times I wanted. They’d come find us at the pool or during the evening to say “Hi” every shift. They reserved our chairs at the pool and would check with us daily to see where we wanted to sit the next day. My daughter celebrated her 22nd birthday on May 1st and Nacho came and decorated her room to make the day even more special. Irmin made sure we had the seats we wanted for the Queen show, as he knew that was important to me. I can’t say enough about Irmin and Nacho. They made our time at the Hard Rock Riviera Maya exceptional. Our family spent every day at the pool. The first couple days were at the Azul pool, but then we found the Eden pool. During our time we met Eddie and Otto. They make an awesome entertainment team. Otto was very comical and after finding out that my name was Barb, my husband and I became known as Barbie and Ken. He was great at leading the stretching exercises in the pool and made the experience fun (I’m not big on exercise). He was caring and asked about how my daughter Emily’s trip home went. (She stayed for one week). Eddie was very energetic and got our group moving. He always came to say Hi and invite my husband and Cailyn to play the games and sports. They were regulars at volleyball and poker for the two weeks we were there. Eddie went the extra mile and decorated around our pool chairs for Emily’s birthday. He made sure she had an entertaining day inviting her to partake in different activities. Eddie was terrific and made our time at the Hard Rock very memorable. Brow was a great addition to the entertainment team. He was full of energy and always encouraged our group to participate in the activities around the pool. Jorge was the best waiter at Eden pool. He was fast and got the drinks to us in hurry, so we didn’t get thirsty. He brought us ice buckets to put our water and other drinks in to keep cold. He knew I wasn’t drinking alcohol, so I’d say “Miami Vice” and he’d say “without alcohol”. He’d stop each time he went by to check on us. Once we realized we could order food from him, this became our lunchtime routine. He worked tirelessly to keep everyone hydrated. He was cheerful and always had a smile on his face. You could tell he loves his job. Thanks Jorge for an awesome time. The restaurants and staff at the Hard Rock are exceptional. Our usual breakfast stop was Faro. My husband would sit on the patio reading his book, drinking coffee and looking out at the amazing ocean view while he waited for the rest of us to join him. I savoured my mornings, drinking lots of coffee and enjoying the views. The staff at Faro go far and beyond to make their families happy. They continued to fill our coffee cups for the hour+ we spent on the patio, they brought Emily a treat with a sparkler and a happy birthday balloon and helped us organize tables as our group of 7, then 6 slowly showed up for breakfast. We were met with a smile and a pot of coffee every morning. By the end of our stay, the staff new our drink orders and would bring coffee, Frappuccino’s and orange juice before we ordered. Maria, the manager, was so gracious and I enjoyed talking with her. The Hostesses Paola and Gaby and waiters Brenda, Apo, Paola, Cher, Ruth and Gaby were very helpful, and we thoroughly enjoyed their service. Francisco cheerfully greeted us the mornings he was on duty. One morning I was later than usual getting to breakfast and he was driving by in his cart. He drove me to Faro saying that my husband had been waiting for me and had a lot of coffee already. This was true! I also would like to thank the hawk handlers that protect everyone from the annoying birds on the outdoor patios. We appreciate you! Everything about our stay was Fabulous! Just a few things that could be improved: updating the rooms in building 4. My kids had to be moved to a different room for maintenance issues and our room could have used some updating (also maintenance issues). I love this resort and hope there are continuous upgrades and maintenance completed so we can enjoy this property for many years to come. Non-alcohol beer would be a great option to have on site for those that don’t drink alcohol. Shout out to the cleaning staff, the bathrooms and all inside spaces were kept very clean. Thanks, Hard Rock Riviera Maya! See you soon!

I have been coming here for over 20 years, almost every year. Hard to believe but this visit was the very best, yraveling with my sister and two other girl friends. The scenery at this resort is stunning. The staff is like family. Our personal hosts, Vinz and Samantha, were fabulous. The lagoons, pools, shows and Spa are the best. Dinners with Ricardo and Gabriela were so special. I have known Maria, the manager of Fara, for many years. It is always a pleasure to see her. The restaurants and food presentation is tops. We had the most amazing patio on the roof of our suite. Staying in a Presidential suite is beyond first class. This place is my splurge to relax and rejuvenate. Every friend that comes here with me absolutely loves the place.

Wonderful 1 week stay. The people are so nice, friendly and helpful. The hotel is very clean and neat. Plenty of restaurants to choose from and the food is unbelievably good. There is also plenty to do (bowling, rock climbing, water slides..... for a fee. We like Faro restaurant for our breakfast, where manager Maria and hostess Paola are just great and always with a smile. The waiters are jut incredibly nice and so friendly and helpful. Can't say enough good things. Highly recommend it.