Overview
Located steps away from the laidback charms of Playa del Carmen, Playacar Palace indulge a range of desires for you who wants it all. It is in this exceptional environment where you will be able to discover the true heart of the Riviera Maya, populated thousands of years ago by civilizations whose remains still remind us of its uniqueness. Rejoice at this modern retreat! Exchange privileges at select Palace Resorts.
This intimate and luxurious resort, located in the Riviera Maya, is set in the exclusive Playacar Hotel Zone in the heart of Playa del Carmen. It features 201 beautifully appointed rooms, all with double Jacuzzi, 24 hour room service, excellent dining services, a beautiful pool with a swim up bar, and exquisite bars and lounges with views to the stunning Caribbean Sea and Cozumel Island.
Stay at 1, Play at 4 - Guests have access to the services and amenities of select sister resorts including Beach Palace, Moon Palace Cancun, Cozumel Palace and Sun Palace. Transportation to sister properties
not included, please see hotel front desk for complete details.
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3 p.m.
Check out
12 p.m.
Rooms
201
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- Partial ocean view
- No more than 4 guests in the room
- 1 king bed, or 2 double beds
- Partial ocean view
- Minimum 1 adult, maximum 4 adults
- Maximum 2 children
- No more than 4 guests in the room
- Jetted tub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar
- Safe
- Turndown service
- TV
- Flat iron
- Chi bath amenities
Amenities
Pool Aerial
Pool
Swim Up Bar
Spa
Fitness Centre
Kids Club
Luna Lounge
Terrazza
MO-MO-NO-HA-NA
Location
Reviews
TripAdvisor Traveler Rating
Worst hotel experience get ready to be extorted for money for being gringo!!
josepht2525 (Portland, Oregon) on May 10, 2025
Was threatened by police even though I paid them over 320 dollars !!to hang out with my friends this place has terrible customer service. We were charged money to attend a wedding that was already paid for. Pretty much extorted for being guests at a weddings. These people that manage the hotel are crooks and criminals look how they treat their employees. Don’t stay here I am I world traveler and have never been treated so inhumane in my life. They also came up to our friend room and invaded it with three security guards at 11:00 pm searching for us to kick us out so we couldn’t hang out and after party in their room even though I had my own hotel room somewhere else and was planning on leaving within the next hour.
Great as Usual
Climber67376747519 on May 05, 2025
Im a palace member and have been to multiple properties... ie The Grand, Jamaica moon palace, etc... this was our first time to Playacar palace... we stayed 7 nights... had a very good time like we always do... the staff is superb 100%.. food, desserts, room service... all excellent... Playacar is def smaller and quieter than the others we have been to.. especially the Grand which has over 1,300 rooms and requires being transported by golf carts to get around the resort.. whereas Playacar is about 200 rooms and the entire resort is easily walked completely... playacar has 1 main large pool.. whereas the others have multiple... so its a very different feel... the Grand gives vegas vibes... many things to do and requires energy... whereas Playacar is way more relaxing.. so it depends on the mood you are in.. we loved staying at Playacar.. we have a concierge Eder Borjas who was exceptional and made our stay so much better(conceirge service is included in some of the memberships) .. but even without the memberships the resort is super clean and the staff is exceptional... we visit a different palace resort every year.. and we have always been pleased to the Max...
Ready to find your next getaway?
Select your dates to check availability and book your vacation package now. Looking for more accommodation options? Use the Vacation finder tab to explore more destinations and vacation experiences.
