TripAdvisor Traveler Rating

Overall such a great time! Food was fantastic, there were many activities to do so you'll never feel bored, great shows and stunning beach. La Placita was a fun place to gather and participate in special events during the evening. Everything was very clean. The staff were exceptionally friendly. I would like to specifically mention Carolina from the animation team who created such a welcoming atmosphere for my family and was very friendly all around. Everyone on the animation team did such a fantastic job keeping optimism and smiles on all the guests' faces. Thank you for helping us create special memories that we can remember :)

This hotel was full of youngsters on spring break having a great time and I don't blame them but this is a family hotel not adult only and the two do not mix well, sadly this is down to poor management. Overall the resort is good and a great location for the beach and heading into playa del carman. One thing that really annoyed me was the employees having to wear hair nets! Totally over the top and I felt like i was in a food factory rather than a hotel

A large group of young American students on spring break was enough to ruin this stay. A hotel that is not up to the task of handling the problems, disturbances, and various disturbances caused by them. A customer service department that is absent, ineffective, and willing to lie to resolve the problem. No, I do not recommend this hotel. However, I would like to point out that the room service and bar/restaurant staff are up to the task.

What an amazing resort. All the workers were so friendly and welcoming. The food was incredible, every night there was something different and many options at the buffet. The cafe served really good coffee, and the bars as well. The resort itself is surrounded by so much nature, there were countless palm trees on the beach and wildlife. So many activities were available multiple times a day. Yoga on the beach, aqua gym, archery, bikes, kataraman, windsurfing classes (all included), parties at the sports club, live performances... we were never bored. The location was close to Fifth avenue, Tulum, some cenotes and snorkeling with turtles which we really enjoyed. The room was clean, beds were comfortable, balcony view was amazing. Absolutely no complaints, highly recommend for a family vacation, we will definitely love to come back in the future.

Omar and Uciel was amazing! A new food experience for us! We are very grateful for their attention. The food is great. We taste hummus and cammarons. Omar give us an very interesting introduction about Mexican food and mezcal/tequila drinks. A Great place to have a nice dinner! Thank you!