Overview
Located in Playa del Carmen, the all-inclusive, adults-only Royal Hideaway Playacar is a AAA Four-Diamond resort that effortlessly blends world-class service and luxurious accommodations. All 201 rooms are elegantly appointed and feature 24-hour room service. Relax around one of six pools or beachside. Indulge in treatments at the full-service spa. Enjoy sumptuous cuisine at six, à-la-carte restaurants from Mexican fare to Thai foods. At night, stroll down La Quinta Avenida for shopping and live entertainment.
*This hotel is available from both Cancún International Airport and Tulum International Airport.*
Other fees include
- A Government of Quintana Roo environmental tax ranging from $1-7 USD* per person per night is to be paid locally to the hotel. *Subject to change.
Check in
3:00 p.m.
Check out
12:00 p.m.
Rooms
201
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 1 king bed, or 2 double beds
- 1 king bed, or 2 double beds
- Located on floors 1 to 3
- Maximum 3 adults
- Bathroom with tub and shower
- Ceiling fan
- Coffee maker
- Concierge service
- Connecting rooms available (subject to availability)
- Jetted tub
- Lit make-up mirror
- Personalized mini-bar menu ($)
- Smoke-free
- Balcony or terrace
- Renovated in: 2016
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed, or 2 double beds
- Garden view
- 1 king bed, or 2 double beds
- Garden view
- Located on floors 1 to 3
- Maximum 3 adults
- Bathroom with tub and shower
- Ceiling fan
- Coffee maker
- Concierge service
- Connecting rooms available (subject to availability)
- Jetted tub
- Lit make-up mirror
- Personalized mini-bar menu ($)
- Smoke-free
- Balcony or terrace
- Renovated in: 2016
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
- 1 king bed, or 2 double beds
- No more than 3 guests in the room
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- No more than 3 guests in the room
- Bathroom with tub and shower
- Ceiling fan
- Jetted tub
- Lit make-up mirror
- Smoke-free
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Concierge service
- Desk
- Hair dryer
- Housekeeping
- Iron/Ironing board
- Mini-bar stocked daily
- Phone
- Safe
- Slippers
- Turndown service
- TV
Amenities
Pool & Beach
Ventanas Lounge Bar
Pools
Pool & Beach
Main Pool
Pool
Ventanas Restaurant
Ventanas Restaurant
The Grill Restaurant
The Grill Restaurant
Azia
Location
Reviews
TripAdvisor Traveler Rating
Quiet and relaxing environment
gtferguson (Niagara Falls, New York) on May 17, 2025
The resort was well kept, and the service was awesome. If you were looking for somewhere with nightlife look somewhere else, but if you’re looking to relax, it is a wonderful resort.
Best all-inclusive we’ve had in a while
Laura N on May 16, 2025
First Visit to Royalton Hideaway – We’ll Be Back! We visited the Royalton Hideaway for the first time in May, and without a doubt, we’ll be returning. While we’re not usually fans of all-inclusives—having had both good and bad experiences in the past—this resort truly surprised us in the best way. We were looking for a quick, relaxing getaway, and our travel agent recommended this spot. We’re so glad she did. The Setting Taco is absolutely stunning—peaceful, laid back, and surrounded by beautiful scenery. The resort grounds are impeccably maintained, with lush landscaping, lovely pools, and a charming little lazy river that winds throughout. While the property does show a bit of age, it is immaculately clean. Each building has about 16 rooms and comes with a dedicated concierge. Ours, Sandra Jimenez in Building 25, was a dream—attentive, professional, helpful, and always available to answer questions or help with anything we needed. Housekeeping also deserves special mention. Isis and Andres kept our room spotless and always had a smile when we saw them. Dining Experience We hadn’t done much research beforehand, so we were pleasantly surprised to learn that the resort doesn’t offer buffet dinners. Instead, there are five à la carte restaurants where you reserve a table each night. We loved this approach—it gave dinner a more elevated and personal feel, and after the pandemic, we’re not keen on large buffets anyway. Each restaurant had its own unique theme—Mexican, Mediterranean, Italian, Asian, and a grill—and all were excellent. The food was delicious, beautifully presented, and the service was on par with high-end restaurants back home. Dinner was something we truly looked forward to each night. A special thank you to Antonio Lopez, one of our servers, who made a lasting impression with his exceptional service, as well as Victor! Breakfasts featured a standard buffet with an omelet station, and lunch could be enjoyed from a small buffet or à la carte (we usually opted for both!). Once again, the service was outstanding. Two lovely hostesses, Kathis Galicia and Yuliana Perez, greeted us warmly each day and made us feel so welcome. We also want to recognize Daylin Ibarra, who we believe is the manager of the main restaurant and kitchen area. Originally from Cuba, Daylin ran her team like a well-oiled machine. She was always present, ensuring everything was running smoothly and checking in with guests. Her attention to detail was amazing—by the end of our stay, she even anticipated our preferences before we asked! Pool & Service There are two pools, one larger than the other, and both were clean and inviting. Drink service was exceptional—servers were constantly checking in, clearing empty glasses, and offering refreshments without us having to ask. Overall We fell in love with this resort—the food, the grounds, and most importantly, the staff. Everyone went above and beyond to make our stay special. We’re already looking forward to coming back.
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